Rogers Cell Phone Plans, on the largest network coverage

Have been with them for several years despite their high price compared to other operators. I am calling to cancel the contract. The guy offers me other packages (in the meantime he puts me on hold) In the end I tell him that I prefer to cancel. He puts me on hold again and poof after 10 minutes the line is cut and no more network. I called back and found someone else who told me that you wanted to cancel and didn't specify. His colleague didn't ask me anything and hung up on me without saying anything. My contract ended in 10 days. Well done service.

April 29th, 2024

Brutal experience with Rogers. I'm with Fido and wanted to get the Google Pixel 8 Pro in December due to a great deal. Ordered it. I saw that Rogers offered a 5G network for the same deal. I tried to switch. They cancelled the Fido phone order and ordered it through Rogers. (I kept the Fido account for the time). The phone came in, and it was a Google Pixel 8, not the Pro.

Rogers would not honour the deal after multiple conversations. I decided to return the phone and was told I could do it in store. I went to the store and was told that I couldn't. I called back, and they sent a return slip. I mailed the phone on January 23rd using their return label.

I noticed last week that there is close to a 1400 charge on the account and started getting collections notices. (I didn't notice bc my plan is still with Fido) I called back 7 days ago. Thank god I saved the return receipt from shoppers. Otherwise, I'd be on the hook.


The issue remains unresolved despite numerous conversations. My account is still in the negative by $ 1400, and I continue to receive threatening collection emails. I've wasted countless hours, which I can never get back, trying to resolve this issue. I was even told to call back 'tomorrow' as there was no update on the account, a clear indication of their lack of concern for my time and frustration.


The entire issue was caused by them sending the wrong phone. I easily spent 8+ hours on the phone, in chat, etc. Rogers offered nothing to make this right. The complete level of incompetence from the beginning is unbelievable.


Despite my best efforts, the issue remains unresolved. All they can offer is a vague assurance that it won't go to collections while it's being 'reviewed', even though I've already sent proof of the return. I'm now fully expecting this to escalate to collections.

Hello,
I’m a loyal client of Rogers for 20 years, more than I’m with my husband. Never missed a payment and believe me that a decently property could have been paid off with how much $ I’ve contributed to the growth of the company, like any single one of us.
I’ve asked the customer service and the high up manager, trying to find a way of getting help with data/ rooming for European Union because I need 24/7 contact with Canada.
What a disgrace of Rogers. Not only the definitive last word that is “ we can’t do anything”, not even the slimmest effort of helping. You’re a nothing for them.
The company had two major blows where people’s lives were interrupted due to their own errors and we, as customers, we just have to wait humbled for their “ pennies “ reimbursement and useless apologies.
Loosing a 20 years customer means nothing for them and it’s so surreal they are still in business. But we all know that “ Power “ talks.
Hopefully Ms Balgeet, this amazing higher Rogers authority may find herself in a merci day and decides to appreciate clients a little more.
November is my end of contract and you’re loosing a really good customer