Rogers Mobile Reviews

If you have any other options, avoid Rogers. Seriously, they're just not worth the headaches. The customer service is an absolute joke, they will overbill you regularly, they will try to lie to you about contracts (seriously - do your homework and read everything), and they will waste a tremendous amount of your time whenever you need to get something done.

Have been with them for several years despite their high price compared to other operators. I am calling to cancel the contract. The guy offers me other packages (in the meantime he puts me on hold) In the end I tell him that I prefer to cancel. He puts me on hold again and poof after 10 minutes the line is cut and no more network. I called back and found someone else who told me that you wanted t More

April 29th, 2024 Brutal experience with Rogers. I'm with Fido and wanted to get the Google Pixel 8 Pro in December due to a great deal. Ordered it. I saw that Rogers offered a 5G network for the same deal. I tried to switch. They cancelled the Fido phone order and ordered it through Rogers. (I kept the Fido account for the time). The phone came in, and it was a Google Pixel 8, not the Pro. More

Hello, I’m a loyal client of Rogers for 20 years, more than I’m with my husband. Never missed a payment and believe me that a decently property could have been paid off with how much $ I’ve contributed to the growth of the company, like any single one of us. I’ve asked the customer service and the high up manager, trying to find a way of getting help with data/ rooming for European Union because More

Honestly it's the worst telephone company that exists, fees added for no reason, harassment as soon as the bill comes in and several other matters that don't make common sense

Doesn't matter if you're on Airplane mode, cellular network is turned off and you are connected to the internet, you will get charged overseas. I was told this was not the case by a Rogers representative before I left, who clearly lied, so thanks for the crazy bill for not using the phone. And best part is they tried to get me to sign up for a credit card. Clearly lost their minds. Chip out of th More

By far the most useless customer service I've ever experienced. Over the past 3 days we've spent over 12 hours on the phone with over ten people as well as 5 hours in store. Many of the problems are Still unresolved. Every single "support staff" on the phone gave us different answers or had no idea what they were talking about. They all gave us different pricing for the same thing. While t More

This is the worst company ever!!! They harass you the second your bill is late and send threatening texts saying that they are going to cut off your service and charge you to get it back. Zero regard for a person's mental health. They should try sending a bill if they want to get paid.

I have been a Rogers subscriber for several decades. What disappoints me is the lack of coverage or weak signal in some places and the fairly high costs (although it is not better elsewhere). However, I appreciate the customer service which has been excellent for me so far and I was glad to have access to lots of GB when my Wi-Fi wasn't working.

Rogers bought Shaw and forced us to transfer to Rogers Mobile, then added more features and billed us with these. I have file a CRTC complain. Please go to CRTC to complain so the GOV know what Rogers did to us.