Virgin Internet Reviews
Before jumping the gun and signing up, feel free to read some Virgin internet reviews from real customers. Hopefully, their experiences can help you narrow down your decision and find the perfect internet plan. Our Virgin reviews internet are carefully written by user like you to be as helpful and constructive as possible. We hope you find comfort, understanding or valuable criticism with these Virgin internet plan reviews.
Virgin internet plans reviews
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Last 365 days average
1.9
All time average
3.3
Ma
milton, ontario
Left us for one week without internet. Staff are disrespectful, hang up the phone in the middle of the conversation , extreme hold time and seems like no one knows how to do the job.
2 people found this useful
jpierre_m
québec, quebec
we are 4 customers in different locations in Quebec (Quebec, Montreal, Laval, Longueuil) who have experienced exactly the same network instability problems. I am a certified network expert and I can confirm that the configuration of their damn modem Steve is full of errors strongly related to communication problems with their DNS servers, even using a public DNS, the famous Steve manages despite e More
1 person found this useful
Roch Gagnon
montréal, quebec
Worst cell phone and cable company and internet 3 days and 2 technicians install internet and 1 month later no cable
Suz
markham, ontario
My daughter (grade 9) got phone bill this month, $586. Her cell plan was 20G data limit plan. Without notice she got 3.5G data over the limit (20G). Over 3.5G data Virgin Mobile Canada charged over $551, $15 /100 MB. I could not believe Virgin runs their business like this. Actually I even did not want give them any star!
Carlene Humphrey
brampton, ontario
The first time the Technician didn't come at the time I asked, and the second time Virgin Internet came they could only install a temporary line.
I'm on a contract with Virgin and I'm only keeping it until my contract is done, I would like a higher speed and I can't get it unfortunately.
Carlene Humphrey 's
referral code
BGZMJZLL
CopyTanner
cambridge, ontario
Do yourself a favor and never go through virgin internet unless you want to have a nervous breakdown from non stop incompetence. The customer service is easily the worst I’ve ever experienced in my life.
Marc
quebec, quebec
Avoid...They are banned! Limit harassment! Error and abuse. I don't understand how such a company could exist in Canada!
Kelly
marmora, ontario
There is no customer service with Virgin internet. With no resolution in a timely manner I got a timely response and great customer service from another company. When I escalated with virgin and told them I would leave for a different provider I was told that’s fine…. 5 years of the same internet account and they couldn’t care less about there customers. Absolutely horrible treatment and I have no More
Bathman
montreal, quebec
You have confused the work of your company with the Ministry of Ecology, I continue to use paper if you do not want to lose customers, for ecology it is not your role, your role is to give the invoice and receive your money, before making this decision, you have to take into account the customers, they are not all connected, and they do not all have smart phones, some don't even have a phone, it's More
kitty
montreal, quebec
Heaven help you if you need customer 'care'. Hours and hours of wasted time, mostly on hold and/or transferred around in circles, with no real resolution. Their internet is good -- far better than Videotron, who told me to buy an internet extender (for a small condo!!) -- but their customer 'service' SUCKS.